This Privacy Policy explains how Royal Tickets (“we”, “us”) collects, uses, and protects your information when you use our website and services.
Information We Collect
- Account information: name, email, phone number, and login credentials when you create an account.
- Transaction details: ticket orders, invoices, payment references, amounts, and related confirmations.
- Event interactions: events you view or purchase, and basic usage analytics for improving our services.
- Device/technical data: IP address, browser type, and device identifiers (where available) for security and troubleshooting.
How We Use Information
- To provide and operate the platform (ticket purchases, invoices, account access).
- To process payments, confirm transactions, and prevent fraud.
- To communicate important updates about your orders, invoices, or account.
- To improve features, usability, and customer support.
- To comply with legal obligations where applicable.
Sharing & Disclosure
We do not sell your personal data. We may share information only when necessary to:
- Enable payment processing through trusted payment partners.
- Provide services through third-party infrastructure (e.g., hosting, email delivery).
- Comply with legal requests and enforce platform policies.
- Protect users and the platform from fraud or security threats.
Payments
Payments may be processed via Pesapal and related channels (e.g., M-Pesa or card processors). We do not store full card details on our servers. Payment partners may collect and process certain data under their own policies.
Cookies
We may use cookies and similar technologies to keep you logged in, remember preferences, and understand site usage. You can control cookies via your browser settings, but some features may not function properly if cookies are disabled.
Security
We implement reasonable security measures to protect your information. However, no method of transmission or storage is 100% secure. Please use strong passwords and avoid sharing your login details.
Data Retention
We retain information only as long as necessary to provide services, comply with legal requirements, resolve disputes, and enforce our agreements. Transaction records may be retained for accounting and compliance purposes.
Your Rights
Depending on applicable laws, you may request access, correction, or deletion of your personal information. For requests, contact us using the details below.
Contact
If you have questions about this Privacy Policy, contact: